This policy explains how billing, cancellation, and refunds work for paid Lylu subscriptions. It supplements the Terms of Service.
Subscriptions & auto-renewal
Paid plans are monthly subscriptions billed in advance. Your plan renews automatically and your payment method is charged the then-current price each month until you cancel. Plan credits are allocated each billing cycle as described on the Pricing page.
Cancellation
You can cancel at any time from Settings → Billing (or your billing portal). Cancellation stops future renewals and takes effect at the end of the current billing period — you keep access until then. We do not lock you into contracts.
Refunds
Fees already paid for the current billing period are non-refundable. Cancellation stops future renewals rather than refunding the current period, and we do not provide prorated refunds for partial periods or for unused credits. Credits that have already been consumed are non-refundable. The exceptions are: duplicate charges and verified billing errors, which we will refund, and any non-waivable statutory rights you may have under the laws of your jurisdiction, which this policy does not limit.
Billing errors
If you believe you were charged in error, contact support@lylu.ai within 30 days of the charge and we will investigate.
Failed payments
If a renewal payment fails, we may retry and may suspend access until payment succeeds, consistent with the Terms.